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California Insurance Bad Faith Lawyer

Erin

Hi, we’re Erin & Kyle

Our mission is to hold insurance companies accountable for the promises they make.

At our firm, we focus exclusively on helping people with long-term disability benefit issues and long-term care insurance denials. We’d love to help you get the benefits you deserve.

When you pay into a long-term disability (LTD) or long-term care (LTC) policy, you are entering into a binding contract. In California, that contract is backed by strong consumer protection laws that require insurers to handle your claim fairly, promptly, and in good faith. But not all insurers follow the rules.

When an insurance company deliberately delays, denies, or underpays a legitimate claim, it may be acting in bad faith, and under California law, that conduct carries serious consequences. At Sandstone Law Group, we represent policyholders throughout California (and all 50 states) who have been mistreated by their insurers. We do not just challenge wrongful denials; we hold insurers legally and financially accountable for the damage they cause.

Speak with a California insurance bad faith lawyer at Sandstone Law Group today to protect your rights and pursue the compensation you deserve.

What Is Insurance Bad Faith in California?

In California, insurers are bound by the implied covenant of good faith and fair dealing, a legal duty embedded in every insurance policy. That covenant requires insurance companies to:

  • Conduct a thorough, unbiased investigation of your claim
  • Seek and consider all relevant evidence, not just what supports denial
  • Communicate clearly, respond in a timely manner, and explain decisions
  • Pay valid claims without unnecessary delay
  • Avoid placing company profits above the interests of their policyholders.

When an insurer violates these duties by ignoring what is clearly in the medical records, unreasonably disregarding treating provider’s opinions, misrepresenting policy terms, delaying decisions without cause, or intentionally obstructing the process, it may be liable for insurance bad faith.

Importantly, California law does not require proof of malice or fraud to bring a bad faith claim. It is enough to show that the insurer acted unreasonably and lacked a legitimate basis for its decision.

Not all denied claims amount to bad faith. Mistakes can happen. But when those mistakes become a pattern, or when they reveal a strategy of denying or underpaying claims, California law allows you to fight back.

To establish a bad faith case, we typically show that:

  • The insurer unreasonably failed to pay or delayed paying your claim
  • The insurer failed to conduct a full, fair, prompt, thorough and good-faith investigation of all the bases of your claim.
  • The insurer failed in its duty to diligently search for and consider evidence that support coverage for the your claim.

California courts take these cases seriously, and unlike many other states, California does not have a statutory cap on punitive damages. If your insurer acted willfully and with knowing disregard of your rights, they may be required to pay significantly more than just the value of your benefits.

Recognizing Bad Faith Tactics in California

Insurers rarely admit they’re acting in bad faith. But the tactics often speak for themselves. In California, these are some of the red flags:

  • Unjustified Delays: Repeated document requests, unreturned calls, or indefinite “review” periods designed to wear you down
  • Vague or Contradictory Denials: Citing “insufficient evidence” without explanation, or referencing policy exclusions that don’t apply
  • Lowball Settlements: Offering far less than your claim is worth to push you into acceptance out of desperation
  • Incomplete Investigations: Ignoring treating physicians, relying solely on in-house consultants, or failing to gather all relevant records
  • Misrepresentation of Benefits: Misstating what your policy covers, or using discretionary language to deny coverage
  • Retaliation or Threats: Threatening to cancel your policy or withhold future coverage because you exercised your rights

 

California’s Insurance Code and Unfair Claims Settlement Practices Act.

California’s Insurance Code and Unfair Claims Settlement Practices Act defines what insurance companies are not allowed to do when selling, advertising, or managing insurance policies in California. It’s meant to protect consumers from being misled, treated unfairly, or taken advantage of.

Under this act, insurance companies cannot:

  • Mislead people about what an insurance policy covers.
  • Exaggerate benefits or financial returns.
  • Use confusing or deceptive names for policies.
  • Try to trick current policyholders into canceling or switching their policies based on false information.

If an insurance company regularly does any of the following, it is illegal:

  • Misstates facts or policy rules when handling claims.
  • Ignores communications about claims.
  • Has no process for promptly reviewing claims.
  • Delays in stating whether a claim is covered.
  • Does not try to settle fairly when it is obvious they should.
  • Forces people to sue by offering way less than they’re owed.
  • Changes policy applications without informing the policyholder.
  • Doesn’t explain what part of a policy a payout came from (when asked).
  • Delays claims with duplicate paperwork demands.
  • Holds up one part of a claim to influence another.
  • Doesn’t clearly explain why a claim was denied or lowballed.
  • Tells people not to hire a lawyer.
  • Lies about how long you have to file a claim.

This law ensures insurance companies play fair, tell the truth, and treat customers with respect.

Bad Faith in California Disability Claims

LTD insurance should provide income replacement when you are unable to work due to illness or injury. Unfortunately, California residents often encounter aggressive tactics from insurers looking to minimize payouts, especially under employer-sponsored plans.

While many LTD policies fall under ERISA, which limits your remedies, California law still plays a critical role:

  • California bans discretionary clauses in group disability policies, reducing the deference courts give to insurer decisions
  • If your policy is individually purchased (not through your employer/group), you can pursue bad faith damages, punitive damages, and jury trials
  • Public employees (e.g., state university and corrections workers) may be covered by non-ERISA plans, even when the policy appears employer-sponsored

Our attorneys know how to determine which legal framework applies, and how to push back when insurers exploit the system.

California and Long-Term Care Insurance Bad Faith

Bad faith in LTCI (Long-Term Care Insurance) claims is a growing problem, especially in California, where aging policyholders rely on coverage for home care, assisted living, or nursing facility support.

Common bad faith tactics in LTCI cases include:

  • Denying claims based on flawed or biased ADL assessments
  • Ignoring signs of cognitive impairment or requiring excessive documentation
  • Disputing the qualifications of licensed providers
  • Asserting policy lapses despite failing to provide proper notice
  • Delaying decisions to avoid paying benefits until it’s too late.

California’s long-term care laws are particularly strong, requiring advance notice before cancellation, standardized language, and clear disclosure of benefit triggers. If your LTC claim was wrongfully denied or delayed, we may be able to recover not just your benefits, but substantial damages.

Why Choose Sandstone Law Group?

In insurance bad faith cases, you are not just up against a denial; you are up against a company that has chosen to act dishonestly. When that happens, you need a legal team that understands the insurance industry inside and out and knows how to hold it accountable.

  • We Listen First: From the first conversation, we treat you like a person, not a case file. We understand the emotional and financial toll of fighting an insurer that has broken your trust. We take the time to understand your story, your policy, and your goals, then we craft a legal strategy tailored to your situation. Getting to know you and your experiences is a big part of how we tailor our litigation to your case.
  • We Know the Insurer’s Playbook: We have gone head-to-head with the largest LTD and LTCI insurers in the country, including those known for aggressive bad faith tactics. Our team has deep experience across bad faith lawsuits for long-term disability and long-term care insurance policies.
  • We Are Built for Litigation: Insurance companies take us seriously because we prepare every case like it is going to trial. We do not back down. When an insurer denies a valid claim or behaves in bad faith, we are ready to escalate strategically and aggressively. If your case requires litigation, you will have experienced trial attorneys in your corner.
  • We Get Results: We have secured millions in compensation for policyholders and families harmed by wrongful denials and deceptive insurance conduct.
  • We Treat Clients Like Family: Our team brings a rare combination of legal firepower and genuine compassion. When you become our client, your fight becomes ours.

If your long-term disability or long-term care insurance claim has been denied under suspicious or abusive circumstances, you don’t have to accept it, and you don’t have to fight it alone. Choose a team with the experience, empathy, and edge to hold your insurer accountable.

How Sandstone Law Group Can Help You

We approach every insurance bad faith case in California with a strategic, individualized plan designed to maximize your recovery. Our process includes:

Assessing the Legal Viability of Your Case

Not every denied claim constitutes bad faith. We assess whether your situation meets the legal standards required to pursue a claim against the insurance company. This includes determining whether the denial was supported by a “reasonable basis” or whether it reflects misconduct, delay, or an improper attempt to avoid payment.

Determining Which Legal Framework Applies

One of the most critical steps is identifying whether your case is governed by state insurance bad faith laws or by ERISA. This distinction shapes everything, from how your case is handled, to where it is litigated, to what forms of compensation are available. We guide you through that analysis from the start.

Gathering and Organizing Critical Documentation

We help you identify and compile all relevant records, including medical evidence, correspondence with the insurer, internal claim notes, and denial letters. We know what documentation is necessary and how to organize it in a way that builds a strong case for benefits or bad faith damages.

Exposing Insurer Misconduct

Our team conducts a meticulous investigation into how your claim was handled. We identify where the insurer made errors, whether intentional or negligent, and whether those errors were part of a broader strategy to deny valid claims. From misapplied policy terms to biased reviews and unexplained delays, we know what to look for and how to prove it.

Pursuing Every Legal Remedy Available

Once we understand the full scope of your case, we pursue the benefits and compensation you are entitled to under the applicable law. That could mean recovery of past-due benefits, or, in non-ERISA cases, damages for emotional distress, attorney’s fees, and even punitive damages. We fight to recover not just what was wrongfully withheld, but what you need to move forward.

Long-Term Care Insurance Lawyers Arizona

Contact Our California Bad Faith Lawyers Today

If your LTD or long-term care LTC insurer has delayed, denied, or underpaid your claim and you suspect their actions go beyond a simple mistake, you may be facing insurance bad faith. In California, policyholders are not powerless. Our state offers some of the strongest consumer protections in the country, but you need a legal team that knows how to use them.

At Sandstone Law Group, we have a deep understanding of California’s insurance laws. Insurance companies have entire departments dedicated to avoiding liability. You deserve a legal team just as focused and far more aggressive about protecting your rights.

You do not have to accept intimidation or injustice from your insurance provider. We believe in restoring what insurers take away: peace of mind, dignity, and financial security.

Call us today at (858) 544-0716 to schedule your confidential consultation. Let’s expose the misconduct, demand accountability, and pursue the full benefits and justice you were promised. We do not back down, and we do not let our clients fight alone.

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